The independent New Homes Review has been released and shows only minor improvements in customer satisfaction in both pre-sale and post-completion. Even with the uplift, only 55% of customers are claiming to be happy with their builder’s service levels after they have moved into their new home.
89% of customers are experiencing snags with their new home and only two-thirds are satisfied with the finish and build quality.
The homeowners alliance focused on the finding that only 64% of new homes are completed on time. Chief Executive, Paula Higgins stated “Developers need to stop over-promising and be more realistic about their timelines, and communicate this to customers.”
The review also cites a small drop from 69% to 67% of customers believing that their new home represented value for money.
For all the recent soundbites from housebuilders of focus on quality, it appears the customers still think there’s plenty of room for improvement.